Are your customers behaving themselves these days? Have you noticed any new behaviour from some clients acting bizarrely? If so, it could be the ‘downturn factor’ affecting people in ways we all seem to ignore. Robert Craven, a business expert (‘guru’ sounds better), has a good has made some useful suggestions for braving [...]
Continue reading about Robert Craven says ‘Stay close to your customers’.
Julian Rowe, Business Correspondent, Business Service Finder, reflects upon analysis by economist, Dan Ariely, in his interview with the BBC World Service concerning Predictable irrationality (regarding money). Regarding money, Ariely suggests we make repeatable, predictable mistakes – the recording of his interview is still available on the BBC World Service website. Ariely is a behavioural [...]